Return and Refund Policy

At Classcomfort, managed by Retrics Web Solutions Private Limited, we are dedicated to providing a seamless and dependable shopping experience. In this policy, “we,” “our,” and “us” refer to Retrics Web Solutions Private Limited, while “you,” “your,” and “user” refer to our customers. By placing an order for furniture on our platform, you agree to follow the return and refund procedures described below.

To be eligible for a return, the following conditions must be met:

1. Furniture items must be unused, unaltered, and in their original condition, including all tags, labels, and packaging.

2. All original packaging, labels, and tags must be intact.

3. Items that have been used, modified, or damaged by the customer are not eligible for return.

4. Return requests must be submitted within 48 hours of delivery by contacting our customer support.

5. Items not meeting these criteria will not be accepted for return.
 

Submit a Request: Email your return request with the Order ID and reason for return to retricswebsolutionsprivatelimi@gmail.com, info@classcomfort.in.

Provide Evidence: For damaged, defective, or incorrect items, attach clear images to facilitate quicker processing.

Follow Instructions: Once approved, you will receive detailed guidance to complete the return.

1. Returned furniture is inspected to confirm it meets return criteria.

2. You will receive notification regarding the approval or rejection of your refund request.

3. Approved refunds are credited to the original payment method within 5–7 business days.

4. A confirmation email will be sent once the refund is successfully processed.

Partial Refunds

Items that partially meet return standards, such as minor damage or missing packaging, may qualify for a partial refund at our discretion.

Damaged, Defective, or Wrong Items

1. Requests for returns of damaged, defective, or incorrect furniture must be submitted within 48 hours of delivery.

2. Clear photographs or videos must be sent via retricswebsolutionsprivatelimi@gmail.com, info@classcomfort.in to ensure faster processing.

Customer Support

For any questions or assistance regarding returns or refunds, please contact our customer support team at:
retricswebsolutionsprivatelimi@gmail.com, info@classcomfort.in