Shipping and Delivery Policy
At Classcomfort, managed by Retrics Web Solutions Private Limited, we strive to provide a smooth, reliable, and stress-free shopping experience. In this policy, the terms “we,” “our,” and “us” refer to Retrics Web Solutions Private Limited, while “you,” “your,” and “user” refer to our customers. Our aim is to ensure that every furniture order is delivered safely, promptly, and in excellent condition. By placing an order through our website, you agree to comply with the terms outlined below.
Shipping Coverage Area
- Delivery services are available across all serviceable pin codes within India.
- We do not currently offer international shipping.
Order Processing Timeframe
- Orders are typically processed within 1–2 business days after confirmation.
- Processing periods do not include weekends or public holidays.
- After processing is completed, a confirmation email containing relevant order details will be sent.
Expected Delivery Timeline
Standard shipping generally requires 3–8 business days, depending on the delivery location.
Failed Delivery Attempts
Delivery may be unsuccessful for the following reasons:
- Incorrect or incomplete address information provided by the customer.
- The recipient is unavailable at the delivery address.
- The shipment is refused at the time of delivery.
In such cases, the package will be returned to our warehouse. Customers may request that the order be re-dispatched.
Damaged or Lost Shipments
- If a furniture product arrives damaged, customers must contact our support team within 48 hours and provide clear photographic proof.
- If an order is lost during transit, a replacement or refund will be processed after verification with the courier partner.
Contact Information
For any questions or concerns regarding shipping or delivery, please contact us at:
- retricswebsolutionsprivatelimi@gmail.com
- info@classcomfort.in